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Warning

Fraud attempt via fake emails: Unknown criminals are currently sending emails to various recipients asking them to check all outstanding payments to KISTERS and not to make any payments until they receive new account details. As far as we know, the subject of the emails is “UNPAID INVOICE!” and the (fake) sender is “Accounts Department <accounting@products.kisters.com.au>”. These emails are not from KISTERS!
If you receive such an e-mail, do not click on any links, do not reply to the emails, but instead notify us by sending an email to “datenschutz(at)kisters.de”.

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Need support for our products?

Your KISTERS team can help.

photo of blue water

KISTERS HydroMet Monitoring Instruments Support

Jira ServiceDesk

Initiate a ticket and track incidents and service requests for our water, weather and environmental monitoring devices and accessories. You can upload photos, etc. as necessary.

ServiceDesk Login

Email

You may email software technical support at support-hsa [at] kisters [dot] net.

Phone

Call instrument support at +1 561 459 4876 ext 102.
Text instrument support at +1 818 419 3503.
Mondays through Fridays, 9 am – 5 pm Eastern Time | 6 am – 3 pm Pacific Time

KISTERS HydroMet Software Support

Jira ServiceDesk

Create a ticket and track incidents and service requests for KISTERS software and data services — including WISKI, Hydstra, KiWQM, KiECO, HydroMaster, HailSens360 and datasphere. You can upload screen captures, etc. to help explain the scenario.

ServiceDesk Login

Email

You may email software technical support at support-kna [at] kisters [dot] net.

Phone

Software technical support is available at +1 916 723 1441 ext 1.
Mondays through Fridays, 8 am – 8 pm Eastern Time | 5 am – 5 pm Pacific Time

Please contact us if you need to coordinate a short-term 24/7 maintenance contract.

internal view of KISTERS TB3 heat kit for tipping bucket rain gauges TB3, TB4 and TB7

Need to send equipment to us?

Please complete and submit the Repair Request Form (within the package) and Declaration of Contamination Form (within shipping documents, outside the package).

Repair Request Form

Then ship your equipment or accessory to the following address:

KISTERS North America, Inc.
Distribution & Calibration Center
3550 23rd Ave S., Suite 5
Lake Worth Beach, FL 33461
USA

 

montage of a photo (design colleagues discuss CAD data displayed on a monitor) and a screen capture of 3DViewStation rendering (CAD visualization of an automotive engine)

KISTERS 3DViewStation Software Support

for CAD visualization software and automation server technical support

Email

craig [dot] impastato [at] kisters [dot] net

Phone

+1 947 257-0514

Access 3DViewStation Tutorials

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